We warmly welcome guests of all abilities aboard. While accessibility can vary by dock, boat, and season, we’ve made a real effort to make your experience as smooth and enjoyable as possible. Have questions or special requirements? Give us a call at 312-337-1446, with 24 hours notice. We’re happy to help.
We do our best to make our docks and boats accessible, but access can vary depending on where you board. Please call us in advance so we can match you with the right dock and boat.
Our number is 312-337-1446.
Service animals are welcome in line with the Department of Justice definition. (Sorry, pets and emotional support animals aren’t allowed.)
We’ve got written scripts of the tour narration available at the ticket office. Just ask.
Our West Dock is ADA accessible by elevator from Michigan Avenue (between 400 and 410 N Michigan Avenue) and Wabash Avenue (401 N Wabash Avenue). Many of our tours and cruises depart from here in the summer. Once you’re at river level, we have wheelchair-accessible ramps to and from the boat's upper deck.
Elevator access
Step-free
Half of daily tours
Our Michigan Avenue Dock is not ADA accessible. There are 62 steps down from street level, with no elevator access. Once you’re at river level, we have wheelchair-accessible ramps to and from the boat's upper deck.
No Elevator access
62 steps
Check your ticket
ALL of our boats can accommodate wheelchairs. Some of our boats have a wheelchair lift from the upper to lower deck, where the bar, restrooms, and indoor seating are located.
ALL Wendella boats have restrooms that meet ADA guidelines. Restrooms are located on the lower deck, accessible by elevator on select vessels.
Once you’re at river level, both docks have wheelchair-accessible ramps to and from the boat’s upper deck.
The bar, restrooms, and indoor seating are on the lower deck. Some of our boats have a wheelchair lift from the upper to lower deck to help guests access these amenities.
