Wendella is currently seeking qualified candidates for our 2015 season.
To apply, please visit Wendella's Career Site or email your resume, cover letter, and availability to firstname.lastname@example.org. Wendella is a drug free workplace. All applicants are subject to pre-employment drug tests and all employees are enrolled in a random drug testing program. All Wendella positions include possible evening, weekend and holiday hours.
The Tour Guide’s primary responsibility is to provide a narration overview of the history of the City of Chicago and its famous architecture while on their assigned vessel operating on the Chicago River and Lake Michigan. The Tour Guide acts as an ambassador for the City of Chicago and Wendella, and is responsible for presenting accurate and detailed information in a professional, entertaining and engaging manner. Their narration must meet professional guidelines as set forth by Wendella and its Tour Guide Director. They are tasked to learn Wendella’s tour narrations, including the Signature Lake and River Tour and Chicago's Original Architecture Tour®. They must complete the in-house training program which provides them with the necessary information to deliver a comprehensive tour. Due to USCG regulations, a Tour Guides must be a United States Citizen. A Tour Guide is considered a crew member and will be required to participate in drills and training
The Deckhand is an integral part of the safe operation of all vessels. They are required to carry out those tasks which support the captain and allow for the vessel to function in its role as a tour boat or water taxi. This includes, but is not limited to, securing the vessel, maintaining vessel cleanliness, providing manpower for tasks as assigned, and assisting in providing the necessary comfort and safety of the passengers. The Deckhand should at all times present a professional and positive image for the company. The Deckhand should be visible at all times and interact with the passengers on a regular basis in order to provide quality customer service. Due to USCG regulations, all Crew Members must be a United States Citizen. In addition, some Crew positions may require a Transportation Security Administration (TSA) Transportation Worker Identification Credential (TWIC) Card.
The Ticket Seller is responsible for selling tickets for all Wendella tours and cruises. Ticket Sellers will have constant contact with customers and therefore must possess outstanding communication and customer service skills. This position also requires strong computer and math skills. In addition, the Ticket Seller is responsible for completing all paperwork associated with the function of the Ticket Office and will have frequent communication with the boat crew and Corporate Office.
The Phone Reservationist is responsible for answering incoming telephone calls and taking reservations over the phone. Phone Reservationists will have constant contact with customers over the phone and therefore must possess outstanding communication and customer service skills. Other skills required include strong computer and typing skills as well as math skills. In addition, the Phone Reservationist may at times be needed to fill as a Ticket Seller throughout the season.
Wendella vessels feature a full service bar as an added amenity to our guests. The Bartender's primary responsibility is to keep the bar clean and organized at all times, while delivering excellent customer service to all customers. Previous bartending experience is not required. However, if hired, bartenders must obtain an Illinois BASSET Certification prior to beginning the training process. In addition, the Bartender is responsible for completing all paperwork associated with the functions of the bar and will have constant interaction with all crew members. Due to USCG regulations, a Bartender must be a United States Citizen. A Bartender is considered a crew member and will be required to participate in drills and training.
The Guest Service Ambassador (GSA) is the initial contact our guests have when arriving at our dock. The GSA is responsible for ensuring all guests have a positive experience at Wendella. Guests often look to the GSA to answer general questions about Chicago, including directions or local recommendations. Throughout the training process, the GSA will become familiar with Wendella so they are able to answer any questions about our tours and services. The GSA is required to possess excellent customer service and communication skills. In addition, the GSA will assist the crew and ticket office with collecting tickets and boarding passengers, keeping the dock clean, and other tasks needed for the safe operation of the dock.
The Night Watchman is responsible for performing watchman and custodial duties of the docks and vessels after regular business hours. This position requires use of various communication devices and security equipment. In addition, the Night Watchman will use standard cleaning equipment including mops, brooms, vacuum cleaners, and other custodial equipment.