ADA AND ACCESABILITY

At Wendella, every customer is important. We recognize there are many individuals with disabilities who may require accessible facilities in order to fully utilize our service. While there are no current regulations by the United States Coast Guard concerning existing vessels, we are making every effort to make our facilities and vessels fully accessible.

Our Vessels - We currently operate six vessels, all of which can fit a wheelchair on board. Three of those vessels, the M/V Bravo (used for the RiverBus service), Ouilmette and Sunliner have ADA compliant restrooms. The Ouilmette also includes and elevator for access to the upper deck. Currently under construction, the new Wendella will also feature ADA restrooms and a chair lift for access to the upper deck.

Our Docks (facilities) - Both our RiverBus dock at Madison Street and our Main Dock at Michigan Avenue are accessed by a SET OF STAIRS. While entering our main location at Michigan Avenue via the lower level reduces those stairs in half, stairs are still required.

 

SMOKING

Due to a recently passed State of Illinois and City of Chicago ordinance banning smoking in public places, all our vessels and facilities (docks) are designated non-smoking areas. This includes all tours, special events, private charters and the RiverBus Passenger Ferry. Your cooperation is appreciated.

PARKING

Starting in 2006, discounted parking is now available at STATE KINZIE WABASH SELF PARK. The lot, owned and operated by Standard Parking, is located at 401 North State Street and can be accessed off of Wabash Avenue. Guests of Wendella can receive $5 off parking. To receive the discount, ask for a "chaser" coupon from our ticket office at the time of your ticket purchase.

Please Note. Chaser tickets are subject to availabilty.

  Map of Parking

ADVANCE SALES REFUND CANCELLATION POLICY

Tickets purchased in advance of a tour, excursion or event are non refundable except in the case of the tour, excursion or event being canceled by Wendella.

Pursuant to City ordinance, if an excursion or event is canceled by the operator(Wendella), the operator must refund to the customer the full amount of any funds advanced for that excursion or event. For comments, compliments or complaints, please call the City of Chicago Department of Consumer Services at 312-744-9400.